Frequently asked questions

You get one dedicated chauffeur who works your hours every week and learns your routines, rather than a different driver for each trip. We employ, train and cover them; you simply plan your days.

Up to 12 hours a day, 5 or 6 days a week, at the times you choose. Extra hours can be arranged.

Driving you and your family, school runs, airport transfers, errands, collecting and delivering, and looking after the car: washes, fuel and service visits.

In Dubai, Abu Dhabi and Sharjah, including trips between the emirates.

Yes. Your chauffeur drives your car. We confirm your insurance covers a nominated driver during onboarding.

The chauffeur’s salary, visa, insurance, training and our support. Fuel, tolls (Salik), parking and anything bought for you are added at cost to your monthly statement.

Yes, with 7 days’ notice, for example while you travel. You pay only for the days used, plus a small daily fee to keep your chauffeur reserved.

Give 7 days’ notice before your renewal date. Annual plans have their own terms in your agreement.

Both are paid monthly. An annual plan has a lower monthly price in return for a 12-month commitment.

Through interviews, background checks, police clearance and a road test, then our 11-module academy with an 85% pass mark on every module.

We send a trained backup chauffeur. Depending on your plan, cover is included or arranged for a fee.

Yes. If the match isn’t right, we switch within 72, 48 or 24 hours depending on your plan.

Yes. Add up to 10 people to your plan. When bookings clash, the account holder decides who comes first, and a backup chauffeur can cover the second trip.

We call you to understand your routines, match a chauffeur and plan a full day together. There’s no charge and no obligation to sign up.

Usually within a few days of your trial, depending on your plan and chauffeur availability.